FAQs

The card used to guarantee your booking is charged at midday, seven days before arrival. Please note, if payment can’t be taken, we reserve the right to cancel your booking. 

You can cancel free of charge up to midday, seven days before arrival. After that, bookings become non‑refundable. 

Please note, bookings via third parties and special offers (like Christmas breaks or advance purchase rates) may have different cancellation terms. 

Check your junk folder first. If it’s not there, give our reception team a call on 01326 312671. 

Booked direct? Please give us a call on 01326 312671 or email [email protected].

Booked via a third‑party site? Please make changes through their system.

Yes, subject to availability. Prices vary throughout the year, so please contact our reservations team prior to arrival. 

Yes, for an additional charge per person, per night. Adults are £30 each, and children over five are £20 each. 

Children under five: no charge

Children aged five to 12: £20 per night

Children aged 12 to 18: £30 per night

Yes, we have a selection of dog friendly rooms and welcome well-behaved dogs to stay for £20 per dog, per night. This includes a food and water bowl and some tasty treats from Sir Woofchester. Please inform us prior to booking your stay by calling us on 01326 312671. 

Absolutely, you can request one of our recently refurbished rooms by calling us on 01326 312671. 

No, please note that air conditioning is not available in our rooms. If you would like additional cooling during your stay, you can request a fan from reception. Fans are subject to availability and will be provided on a first-come, first-served basis.

For £25, you can upgrade your stay and enjoy two house drinks, a delicious cream tea for two, Cornish fudge, and room service delivery at no extra cost. Find out more here.

Yes, there is disabled parking outside the front of the hotel and moveable ramps for wheelchair access. All of our rooms are located on the first, second, third and fourth floor, with lift access close to our reception area. Our Castle View lounge, bar and restaurant is located on the ground floor. Our spa and leisure club facilities can be found on the lower ground floor, accessed by the lift.

Please do call us on 01326 312671 if you have any further specific requirements so that we can ensure your stay is comfortable.

Yes, complimentary Wi-Fi is available in rooms and throughout the hotel.

Yes, parking is available on a first-come, first-served basis for guests. On arrival, please register your vehicle on the tablet at reception. Street parking is also available nearby (may be subject to charges). 

Yes, we have 22kw AC electric charging points in our car park. To use, please download the Monta Charge app here. For more information, please speak to reception. 

The Falmouth is within walking distance of Falmouth Docks and Falmouth Town railway stations – a scenic and convenient way to arrive into Cornwall. Trains connect to cities including Truro, Exeter, Bristol, and London Paddington.

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Castle Beach is just footsteps away from The Falmouth – less than a 1-minute walk. Or if you fancy taking a stroll along the scenic coast path, Gyllngvase Beach is a 15-minute walk and Swanpool Beach is a 30-minute walk.  

Yes! Give the gift of our seaside escape to loved one. Please visit our gift voucher site here to browse our selection and purchase a gift.  

The Falmouth is back under local ownership after 20 years, as part of the Cornwall Hotel Collection, and we’re embarking on a renovation project to restore this iconic hotel to its former glory. We apologise for any inconvenience caused and aim to minimise disruption. For further details, please contact our reception team on 01326 312671 or email stay@falmouthhotel.co.uk.   

Yes, non-residents can join us for breakfast for £20 per adult and £12 per child (3-12 years). Under 3s are free.  

We strongly recommend booking in advance to avoid disappointment, especially during weekends, school holidays, and peak seasons. Please click here to book a table online. 

Lunch: 12pm-2.30pm
Afternoon Tea: 2pm-5pm
Dinner: 5.30pm-8.30pm  

We also serve a selection of sandwiches and focaccia melts from 12pm-6pm, Monday to Saturday. 

The Castle View bar is open every day from 9am until late, perfect for a coffee catch up or late night tipple.

Dogs are welcome in our 1865 Lounge, for breakfast, lunch and dinner. They are not allowed in the Castle View restaurant, bar and lounge. 

We do not offer a specific gluten free menu. We use a variety of ingredients free from gluten for specific dishes, but we cannot guarantee these products remain gluten free due to the risk of cross contamination in the kitchens. For more information, please see our full allergy statement here. 

Swimming pool: Daily from 6:30am – 9pm (last entry 8pm)
Gym: Daily from 7am – 9pm (last entry 8pm) 

Yes, children are welcome in our swimming pool from 9am-6pm. Please note, our pool does not have a lifeguard on duty, and adult supervision is mandatory at all times. 

Yes, we offer a range of swim and gym memberships, both peak and off-peak. Please visit our site here to browse our memberships and join.  

Yes, we offer a range of swim and gym passes. Please visit our site here to browse and book. 

We offer a wide range of spa treatments, including hot stone, deep tissue and full-body massages, rejuvenating facials, manicures, pedicures, and waxing. 

Yes! If you’re staying with us at The Falmouth, you receive a 20% discount on spa treatments during your stay.  

To book a spa treatment, please email [email protected], call 01326 312671, or click here to book online.  

Absolutely, the spa is a lovely setting for a seaside celebration with friends or a relaxing experience with someone special. To book, just get in touch with our spa team by emailing [email protected]. 

Yes. Our spa treatment room is located on the lower ground floor and is accessible via a lift. We also have two massage beds that can be adjusted in height and position to help accommodate different accessibility needs.

You can cancel or reschedule free of charge up to 48 hours before your treatment. After that, full payment will be taken and bookings become non‑refundable. You may reschedule once outside of the 48-hour policy. Any additional changes beyond this will require full payment.