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Terms & Conditions

ARRIVAL AND DEPARTURE

Free on-site parking is available at the hotel. However, we do not accept responsibility for damage or theft of vehicles or their contents whilst parked on site. Bedrooms are not normally available until 3pm; however, an earlier arrival may be possible upon request and we welcome you to relax in our our Castle View lounge, bar and restaurant before check-in. Bedrooms should be vacated by 11am on the day of departure.

RENOVATION WORK

Back under local ownership after 20 years as part of the Cornwall Hotel Collection, we’re delighted to resurrect The Falmouth to its former glory. As part of the renovation project, there will be scaffolding on site until 1st August. Our experienced team will be painting, cleaning, and washing to peel back the layers of this iconic landmark. We aim to create as little disruption to your stay as possible. Should you have any questions, please contact our team who will be happy to help. Call: 01326 312671 or email: [email protected]. We look forward to welcoming you soon.

MARKETING

By giving us your personally identifiable information, we may from time to time, send you marketing updates via email or SMS. If you would prefer not to receive such information in the future, please let us know and we will record and honour your request immediately. You can unsubscribe at any time by following the instructions at the footer of each message we send.

If you want to update your contact information, please contact us via [email protected]

CANCELLATIONS

Guests are encouraged to consider an independent holiday insurance scheme. All cancellations should be received by the hotel in writing. Cancellations are free of charge up to seven days prior the arrival. If cancelled or modified later, the total price will be charged. In case of no show, the total price will be charged. For individual offers, please review terms & conditions and cancellation policy on specific offer pages (in particular our ‘Advance Purchase’ offer, which is non-refundable).

PAYMENT

Accounts are to be settled upon departure. All major credit and debit cards are accepted. The hotel reserves the right to ask for alternative payment or further identification.

DOGS

We welcome well behaved dogs to the hotel and have a number of dog friendly bedrooms.

ACCESSIBILITY

At The Falmouth Hotel, we do all that we can to cater for the individual needs of our guests. Our staff provide every possible assistance. There is disabled parking outside the front of the hotel and moveable ramps for wheelchair access.

All of our rooms are located on the first, second, third and fourth floor, with lift access close to our reception area. Our Castle View lounge, bar and restaurant is located on the ground floor. Our spa and leisure club facilities can be found on the lower ground floor, accessed by the lift.

There is a full wheelchair user / disabled toilet on the ground floor.

Our full accessibility statement can be read here.

Please do let one of our team know if you have any further specific requirements so that we can ensure your stay is comfortable. We are on 01326 312 671.

Sign up to The Falmouth

Get access to special perks, exclusive discounts and the latest news from Falmouth when you join our community. We’ll offer you a 15% off discount code, to use on our best available room rates. Plus, you’ll be entered into our monthly draw, where one lucky subscriber will receive an overnight stay on us!

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